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Privacy Policy

Last updated: April 2026

1. Data Collection

Kovata collects information that you provide directly to us, including:

Account Information: When you create an account, we collect your name, email address, job title, and business information such as company name and size.
Payment Information: If you make purchases on the Platform, we collect payment information through our payment processor, Stripe. We do not store your full credit card number on our servers.
Content You Upload: We collect training materials, SOPs, videos, and other content that you upload to the Platform.
AI Chat Data: When you use our AI chat feature, we may collect the inputs you provide and the responses generated to improve our services.
Usage Data: We automatically collect information about how you interact with the Platform, including pages visited, features used, and time spent on the Platform.
Device Information: We may collect information about the devices you use to access the Platform, including device type, operating system, and browser type.

2. How We Use Your Data

We use the information we collect for the following purposes:

To provide, maintain, and improve the Platform
To process transactions and send related information
To send you technical notices, updates, and support messages
To respond to your comments, questions, and requests
To monitor and analyze trends, usage, and activities in connection with the Platform
To detect, investigate, and prevent fraudulent or unauthorized activities
To improve the AI chat feature and develop new features

3. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
Business Transfers: If Kovata is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent: We may share your information with third parties if you have given us your consent to do so.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will delete or anonymize your information upon account deletion, unless we are required by law to retain it for a longer period.

Data that you upload to the Platform will be retained until you delete it or until your account is deleted, unless we are required by law to retain it for a longer period.

5. User Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Export: You may request an export of your data in a machine-readable format.

To exercise any of these rights, please contact us at fabien@ragondin.dev. We will respond to your request within 30 days.

6. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: fabien@ragondin.dev

We are committed to working with you to resolve any complaints or concerns about your privacy.

7. Third-Party Services

7.1 Stripe

We use Stripe to process payments. When you make a purchase, your payment information is processed by Stripe in accordance with its privacy policy. We recommend reviewing Stripe's Privacy Policy.

7.2 Cloudflare

We use Cloudflare to enhance the security and performance of our Platform. Cloudflare may collect certain information about visitors to our website in accordance with its privacy policy. We recommend reviewing Cloudflare's Privacy Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.